Bibliography and links
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Abbott, Christine, Performance Measurement in Library and Information Services. London: ASLIB, the Association for Information Management, 1994.
Banwell, Linda, and Graham Coulson. "Users and User Study Methodology: The JUBILEE Project." Information Research 9, no. 2 (2004).
Baxter, Paul. "How to Measure Quality in an Information Service." In Developing Quality in Libraries: Culture and Measurement for Information Services, edited by Lewis Foreman, 20-25. London: HMSO, 1992.
Bishop, Anne Peterson "Logins and Bailouts: Measuring Access, Use, and Success in Digital Libraries." Journal of Electronic Publishing 4, no. 2 (1998).
Bishop, Anne Peterson, Bharat Mehra, Imani Bazzell, and Cynthia Smith. "Participatory Action Research and Digital Libraries: Reframing Evaluation." In Digital Library Use: Social Practice in Design and Evaluation, edited by Anne Peterson Bishop, Nancy A. Van House and Barbara P. Buttenfield, 161-89. Cambridge, MA.: MIT Press, 2003.
Blixrud, Julia "The Association of Research Libraries Statistics and Measurement Program: From Descriptive Data to Performance Measures." Paper presented at the 4th Northumbria International Conference on performance measurement in libraries and information services, Pittsburgh, Pa. 2001.
Borgman, Christine L. "Designing Digital Libraries for Usability." In Digital Library Use: Social Practice in Design and Evaluation, edited by Anne Peterson Bishop, Nancy A. Van House and Barbara P. Buttenfield, 85-118. Cambridge, Mass.: MIT Press, 2003.
Childers, Thomas "Evaluative Research in the Library and Information Field." Library Trends 38, no. 2 (1989): 250-67.
Cook, Colleen, Fred Heath, Bruce Thompson, and Russell Thompson. "The Search for New Measures: The ARL LibQUAL+ Project-a Preliminary Report." portal: Libraries and the Academy 1, no. 1 (2001): 103-12. (Project MUSE, authentication required.)
Cook, Colleen, and Fred Heath. "Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study." Library Trends 49, no. 4 (2001): 548-84.
Cram, Jennifer. "'Six Impossible Things before Breakfast': A Multidimensional Approach to Measuring the Value of Libraries." Paper presented at the 3rd Northumbria International Conference on performance measurement in libraries and information services, Northumberland, England, 27 to 31 August 1999.
Crawford, John Evaluation of Library and Information Services. 2nd ed. London: ASLIB, the Association for Information Management, 2000.
Crowley, Gwyneth H, and Charles L. Gilreath. "Probing Using Perceptions of Service Quality: Using Focus Groups to Enhance Quantitative Surveys." Performance Measurement and Metrics 3, no. 2 (2002): 78-84.
Cullen, Rowena "Setting Standards for Library and Information Service Outcomes, and Service Quality." Paper presented at the 4th Northumbria International Conference on performance measurements in libraries and information services, Pittsburgh, Pa. 2001.
Davies, J. Eric "What Gets Measured Gets Managed: Statistics and Performance Indicators for Evidence Based Management." Journal of Librarianship and Information Science 34, no. 3 (2002): 129-33.
de Jager, Karin "Impacts and Outcomes: Searching for the Most Elusive Indicators of Academic Library Performance." Paper presented at the 4th Northumbria International Conference on performance measurements in libraries and information services, Pittsburgh, Pa. 2001.
Durrance, Joan C., and Karen E. Fisher-Pettigrew. "Towards Developing Measures of the Impact of Library and Information Services." Reference & User Services Quarterly 42, no. 1 (2002): 43-53.
Fraser, Bruce T., Charles R. McClure, and Emily H. Leahy. "Toward a Framework for Assessing Library and Institutional Outcomes." portal: Libraries and the Academy 2, no. 4 (2002): 505-28. (Project MUSE, authentication required.)
Fuhr, Norbert, Preben Hansen, Michael Mabe, Andras Micsik, and Ingeborg Sølvberg. "Digital Libraries: A Generic Classification and Evaluation Scheme." Paper presented at the 5th European Conference, ECDL, Darmstadt, Germany 2001.
Gannon-Leary, Pat, Linda Banwell, and Sue Childs. "Barriers and Enablers in Access Services: Evidence for the Jubilee Project." Journal of Access Services 1, no. 1 (2002): 105-17.
Hernon, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Chicago: American Library Association, 1998.
Hill, Linda L., Larry Carver, Mary Larsgaard, Ron Dolin, Terence R. Smith, James Few, and Mary-Anna Rae. "Alexandria Digital Library: User Evaluation Studies and System Design." Journal of the American Society for Information Science 51, no. 3 (2000): 246-59.
Holt, Glen E., and Donald Elliott. "Measuring Outcomes: Applying Cost-Benefit Analysis to Middle-Sized and Smaller Public Libraries." Library Trends 51, no. 3 (2003): 424-40.
King Research Ltd., and Great Britain. Office of Arts and Libraries. Keys to Success : Performance Indicators for Public Libraries : A Manual of Performance Measures and Indicators, (Library Information Series ; No. 18) London: HMSO, 1990.
Lankes, R. David, Melissa Gross, and Charles R. McClure. "Cost, Statistics, and Standards for Digital Reference Services: A Preliminary View." Library Trends 51, no. 3 (2003): 401-13.
Marchionini, Gary, and Gregory Crane. "Evaluating Hypermedia and Learning: Methods and Results from the Perseus Project." ACM Transactions on Information Systems 12, no. 1 (1994): 5-34. (ACM Portal, authentication required.)
Marchionini, Gary, Catherine Plaisant, and Anita Komlodi. "The People in Digital Libraries: Multifaceted Approaches to Assessing Needs and Impact." In Digital Library Use: Social Practice in Design and Evaluation, edited by Anne Peterson Bishop, Barbara P. Buttenfield and Nancy A. Van House, 119-60. Cambridge, MA.: MIT Press, 2003.
McClure, Charles R. "Developing National Statistics and Performance Measures for Public Libraries in the Networked Environment: Preliminary Issues for Redesigning a National Data Collecting and Reporting System in the USA." Paper presented at the 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services, Northumberland, England, 27 to 31 August 1999.
Moore, Nick "The ABC Approach to Consumer Service: Quality Management in a Service Profession." In Developing Quality in Libraries: Culture and Measurement for Information Services, edited by Lewis Foreman, 7-12. London: HMSO, 1992.
Novotny, Eric. "Developing Meaningful Measures for Electronic Reference Services: New Technology, Old Questions." Paper presented at the 4th Northumbria International Conference on performance measurement in libraries and information services, Pittsburgh, Pa. 2001.
Parasuraman, A., Valerie A. Zenithal, and Leonard L. Berry. "A Conceptual Model of Service Quality and Its Implications for Future Research." Journal of Marketing 49, no. Fall (1985): 41-50.
Plaisant, Catherine, Anita Komlodi, and Francis Lindsay. "Evaluation Challenges for a Federation of Heterogeneous Information Providers: The Case of NASA's Earth Science Information Partnerships." Paper presented at the IEEE 9th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, Gaithersburg, Maryland, 14-16 June 2000.
Poll, Roswitha, Peter te Boekhorst, Ramon A. Hiraldo, A. Lindahl, R. Schuursma, G. Thomas, and G. Willemse. Measuring Quality: International Guidelines for Performance Measurement in Academic Libraries, IFLA Publications 76. Munchen: K.G. Saur, 1996.
Saracevic, Tefko "Digital Library Evaluation: Toward an Evolution of Concepts." Library Trends 49, no. 3 (2000): 350-69.
Saracevic, Tefko, and Paul Kantor. "Studying the Value of Library and Information Services. I. Establishing a Theoretical Framework. II. Methodology and Taxonomy." Journal of the American Society for Information Science 48, no. 6 (1997): 527-42, 43-63.
Tenopir, Carol, 2003, Information metrics and User Studies, ASLIB Proceedings 55/1-2: 13-17.
Thompson, Bruce, Colleen Cook, and Fred Heath. "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries?: A LibQUAL+ Study." portal: Libraries and the Academy 1, no. 2 (2001): 129-38.(Project MUSE, authentication required.)
Thompson, Bruce, Colleen Cook, and Fred Heath. "The LibQUAL+ Gap Measurement Model: The Bad, the Ugly, and the Good of Gap Measurement." Performance Measurement and Metrics 1, no. 3 (2000): 165-78.
Bull, Jacqueline to Herbert Finch, attachment to letter, July 18, 1967. Society of American Archivists, Committees, Uniform Archival Statistics Committee, Correspondence 1967-68 (RG 200/08/01, Box 1, Folder 1) and Reports, 1967-68 (RG 200/08/01, Box 1, Folder 1), University of Wisconsin, Milwaukee - Archives and Special Collections.
Campbell, E.G. to Philip P. Mason, April 9, 1967. Society of American Archivists, Committees, Uniform Archival Statistics Committee, 1966-67 (President Angel, RG 200/01/06, Box 1, Folder 56), University of Wisconsin, Milwaukee - Archives and Special Collections.
Campbell, E.G. to Members of the Ad hoc Committee on Uniform Archival Statistics April 24, 1967. (President Shipton, RG 200/01/07, Box 1, Folder 51), University of Wisconsin, Milwaukee - Archives and Special Collections.
Finch, Herbert to E.G. Campbell, July 10, 1967. Society of American Archivists, Committees, Uniform Archival Statistics Committee, Correspondence 1967-68 (RG 200/08/01, Box 1, Folder 1)
Munden, Ken, Archives and Manuscripts Terminology as Related to Uniform Statistics, Paper presented at the Workshop on Uniform Archival Statistics, 31 Annual Meeting of the Society of American Archivists, Santa Fe New Mexico, October 18, 1967, p. 3.
Society of American Archivists (SAA), Committees, Uniform Archival Statistics Committee, Correspondence 1967-68 (RG 200/08/01, Box 1, Folder 1) and Reports, 1967-68 (RG 200/08/01, Box 1, Folder 1), University of Wisconsin, Milwaukee - Archives and Special Collections.
SAA Institutional Evaluation Task Force, Task Force on Standard Reporting Practice, Final Report, August 1983. (Box 3, Folder 24. University of Wisconsin, Milwaukee - Archives and Special Collections.
SAA Task Force on Institutional Evaluation, "Elements of the Statistical Data Form," October 1982. (UWM MSS 172, Box 2, Folder 2) University of Wisconsin, Milwaukee - Archives and Special Collections.
SAA Task Force on Standard reporting Practice, "Draft recommendations for reporting on Archives and Manuscript Collections," SAA Newsletter, July 1982, 11-12.